Returns & Exchanges
At Soeur, we want you to be completely satisfied with your purchase. If your items are not quite right, you have 14 days from the date of delivery to return them for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn items with all original tags attached into the original shipping box or a similar secure mailer.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; we will process your refund within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing