Frequently Asked Questions
Everything you need to know about your Soeur experience.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on the destination.
How can I return an item?
Returns are accepted within 30 days of delivery. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are duties and taxes included for international orders?
For most international destinations, duties and taxes are calculated at checkout to ensure no hidden fees upon delivery. Please check the shipping summary during your purchase for specific details.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our styling team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.